If your computer is slow, your Wi-Fi keeps dropping, or you just got a new laptop and need someone to set it up, I can help. I can come to your home, or for some problems I can fix it over the phone without needing a visit.
Hi, I’m Jackson
I’m a locally owned IT professional based in Kingsport, TN. I provide computer repair, Wi-Fi troubleshooting, network installation, and security camera installation for homeowners and small businesses throughout East Tennessee.
Serving Kingsport, Johnson City, Bristol, Greeneville and East Tennessee, questions? Call (423) 390-8373
Slow PC, crashed laptop, won’t boot, blue screen, we diagnose it and fix it. PC and Mac. On-site, remote, or pickup by appointment. Upfront pricing before any work starts.
Slow Wi-Fi, dead zones in certain rooms, internet that drops, or a router that needs replacing. We diagnose the actual cause and fix it, not just restart things.
IP and wireless camera systems for businesses and homes. We mount the cameras, run cable or configure wireless, set up recording, and get remote viewing on your phone.
New computer setup, printer configuration, email setup, smart TV, or figuring out the best technology solution for your home or office. We make it simple.
We serve Kingsport, Johnson City, Bristol, Greeneville, and the surrounding area. Jackson can come directly to your home or office for most jobs. For software problems, he can sometimes fix things remotely, connecting to your computer over the internet while you watch, without needing to make the trip.
Not sure if we come to your area? Call us. We're often closer than you'd expect.
Sullivan • Washington • Greene • Hamblen • Carter • Unicoi counties and beyond
No surprise charges. No work starts until you approve the price.
Describe what’s going on. We’ll ask a few questions and figure out whether we can fix it remotely, come to you, or arrange a pickup.
We look at the problem and tell you what's wrong. There's no charge for this. If we can't figure it out, you don't pay for the visit.
We tell you exactly what it will cost to fix before we touch anything. For projects, you get a written quote. You decide whether to proceed.
Most repairs are completed within 1–2 business days. Installations are scheduled at your convenience. We don’t consider a job finished until everything is tested and working.
Looking at the problem is always free. If the repair isn't worth the cost, you'll hear that honestly, before any work starts and before you spend a dollar. If a job runs into anything unexpected, we call you first. No surprises.
We work with homeowners and small businesses across East Tennessee. Pick the one that fits your situation.
Whether it’s a Windows PC or a Mac, we diagnose it and fix it. On-site, remote, or pickup by appointment. You get a clear price before anything is touched.
Get Help →We remove malware, spyware, browser hijacks, and fake antivirus software completely, and show you how to avoid it next time.
Get Help →We transfer your files, install your programs, set up your email, connect your printer, and make sure everything works before we leave.
Get Help →We come to your home, look at your setup, and find the actual cause. Whether that's a router setting, placement, interference, or hardware, most home Wi-Fi issues are fixed in a single visit.
Get Help →We assess whether the data is recoverable before charging anything. Many deleted or crashed-drive situations can be recovered.
Get Help →We help with iPhone and iPad setup, data transfer, backups, software troubleshooting, connectivity issues, and getting a new device configured the way you want it.
Get Help →We plan the layout, run cable, configure switches, firewalls, and Wi-Fi, and document everything. You get a working network, not a mess of cables.
Get a Quote →We diagnose whether the problem is your ISP, your router, your network switch, or something else, and fix the actual cause, not just restart things.
Get Help →We install wired IP or wireless cameras, configure recording, and set up remote viewing so you can check in from your phone from anywhere.
Get a Quote →We migrate your existing email accounts, set up shared mailboxes, configure Teams and OneDrive, and train your staff. Every account migrated and tested before we consider the job done.
Get a Quote →Not sure what VoIP is? It's phone service that runs over your internet connection instead of traditional phone lines, usually cheaper and more flexible. We handle the whole switch.
Get a Quote →Business problems get priority. Call directly and describe what's down. For customers in the Tri-Cities, same-day response is the goal. We'll triage by phone first and get someone there as fast as possible.
Call Now →A few things that set this apart from the larger IT companies and national chains.
When you call, you reach Jackson directly, the owner and the person doing the work. For business jobs, that means one person who knows your setup, your equipment, and your history. No re-explaining to a different technician each time.
Locally owned and operated in the Tri-Cities. On-site service throughout East Tennessee, with remote support available for many issues.
Whether it’s a home computer or an office network, the service is the same: show up, diagnose it, tell you what it costs, fix it.
You get a clear price before any work begins. No hourly surprises, no charges added after the fact. For repairs, the diagnostic is free.
Call when you need help. There are no monthly plans, no service agreements, and no software sitting on your computer reporting back to anyone.
If the repair isn’t worth the cost, you’ll hear that honestly, including when the answer is “you’re better off with a new computer.” The goal is to help you make a good decision, not to run up a bill.
“Call when you need help. No monthly plans, no service agreements. Just the work you need done.”
Jackson, Owner, Reservoir IT SolutionsCall or send a message. No contracts, no pressure, just straightforward IT help when you need it.
